Computer User Support Specialist II (EM17-006)

Langley AFB, VA

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking a Computer User Support Specialist II to join our team in Langley AFB, VA in support of the United States Air Force Air Operations Center (AOC). The Falconer program assists Air Force component commanders in planning, directing, and assessing air, space, and cyberspace operations. The AOC ingests, analyzes, and disseminates command, control, and intelligence data to support operations around the globe.

Job Responsibilities

  • Ensure maximum issue resolution in minimum time to meet Service Level Agreements
  • Assist users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.)
  • Provide in-depth applications knowledge of AOC Weapon System and other applications, services and/or systems.
  • Assist software engineering product teams with developing modern support solutions to ease customer pain associated with problem resolution
  • Resolve procedural issues
  • Perform technical troubleshooting
  • Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues
  • Keeps current on advances in the field of IT, cloud-native application development and container orchestration technologies including Kubernetes
  • Provide 24/7 support as needed/directed by the Government
  • Provide coordination and support for Tier 1 and/or Tier 3 level ticket requests

Minimum Qualifications

  • Level 2 – Two (2) plus years of experience in a Help Desk environment and with computer and information systems
  • Level 3 – Four (4) plus years of experience in a Help Desk environment and with computer and information systems
  • Bachelor’s degree in Information Technology, Computer Science or related discipline. May consider an additional two (2) years of related experience in lieu of degree.
  • Current IAT Level II certification (CompTIA Security + CE, CCNA Security, SSCP, GSEC)
  • Knowledge and experience with Intel based Windows, and UNIX
  • Must be a U.S. Citizen.
  • Must have and be capable of maintaining a U.S. Department of Defense (DoD) security clearance at the required level.

Preferred Requirements

  • Experience working in Combined Air Operations Center (CAOC) and general understanding of CAOC processes and procedures in support of execution of the Air Tasking Order (ATO) and Airspace Control Order (ACO).
  • Experience troubleshooting Kessel Run applications included as part of the integrated KRADOS suite
  • Experience participating in and effectively contributing to a highly-collaborative team environment.
  • Demonstrated ability to be innovative and to work independently.
  • Strong verbal and written communication skills.
  • Experience with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.)

To Apply for this Position:

You must have the Minimum Qualifications in your resume to be selected as a candidate.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. In addition, E&M Technologies, Inc. provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays, and paid time off (PTO) for vacation and/or personal business. More benefit details here.

The health and safety of our employees and their families is a top priority. With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. As a federal contractor, and consistent with Executive Order 14042 ( we will require all newly hired employees in the United States to be fully vaccinated by January 18, 2022, or by your start date if it is after January 18th. Federal guidance allows for disability/medical and religious accommodations with respect to the vaccine requirement. Any requested accommodations must be reviewed and approved (if applicable) in advance of your start date.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.

Job Features

Job Category

Information Technology

Req. ID



United States Citizen

Clearance Type


Travel Required


Remote Work


Salary Range

Up to $55K USD

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