PC Technician – Journeyman (EM33-016)

Full-Time
MacDill AFB, FL

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking a PC Technician – Journeyman to join our team in MacDill AFB, FL in support of the U.S. Special Operations Command (USSOCOM). USSOCOM develops and employs the world’s finest SOF to conduct global special operations and activities as part of the Joint Force, in concert with the U.S. Government Interagency, Allies, and Partners, to support persistent, networked, and distributed combatant command operations and campaigns against state and non-state actors all to protect and advance U.S. policies and objectives.

Job Responsibilities

PC Technicians monitor and respond to software problems utilizing software testing, tools, and techniques. Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance.  May provide LAN server support. Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Log, validate and diagnose customer issues, on the full range of applications used on the customer site.

Typical Duties Include:

  • Provides the customer with a solution through information gathering, analytical troubleshooting and problem research, or escalates the ticket to the appropriate resolution group.
  • Escalates calls to agreed service levels.
  • Installs, configures, and maintains desktop and laptop PCs and peripherals such as printers.
  • Installs and configures application and operating system software and upgrades.
  • Troubleshoots and repairs hardware and network connectivity issues.
  • Removes old equipment and performs data migration to new machines.

Minimum Qualifications

  • Bachelor’s Degree in a STEM field and 3-5 years of relevant experience.
  • Current DoD 8570 IAT Level II security certification (e.g., Security+ ce)
  • Must be a U.S. Citizen.
  • Must have and be capable of maintaining a U.S. Department of Defense (DoD) security clearance at the required level.

Preferred Qualifications

  • Experience participating in and effectively contributing to a highly-collaborative team environment.
  • Demonstrated ability to be innovative and to work independently.
  • Strong verbal and written communication skills.
  • Experience with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.)
To Apply for this Position:

You must have the Minimum Qualifications in your resume to be selected as a candidate.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. In addition, E&M Technologies, Inc. provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays, and paid time off (PTO) for vacation and/or personal business. More benefit details here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.

Job Features

Job Category

Information Technology

Req. ID

EM33-016

Citizenship

United States Citizen

Clearance Type

Top Secret with eligibility for additional caveats

Travel Required

None

Remote Work

None

Salary Range

Up to $85K USD

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